Terms of service

Welcome to Grace Upon Grace by Celine. By accessing our website and purchasing from us, you agree to the following terms and conditions:

1. General

  • These terms apply to all purchases made through our online store.

  • We reserve the right to update, change, or replace any part of these terms by posting updates on our website.

2. Products & Availability

  • We make every effort to display accurate product descriptions, pricing, and availability.

  • Colours and images may vary slightly from actual products due to screen display differences.

  • All products are subject to availability. If an item is out of stock after your order, we will contact you to arrange an alternative or refund.

3. Orders & Payments

  • All orders are only confirmed once payment has been received in full.

  • We accept payments via PayFast (credit/debit cards, Instant EFT, SnapScan) and direct EFT bank transfer.

  • Prices are listed in South African Rand (ZAR) and include VAT where applicable.

4. Shipping & Collection

  • Shipping options, costs, and timelines are outlined in our Shipping Policy.

  • Once an order has been delivered or collected, Grace Upon Grace by Celine is not responsible for loss, theft, or damage thereafter.

5. Refunds & Returns

  • As outlined in our Refund Policy, we do not offer refunds or returns, except in cases of manufacturing defects or incorrect items supplied.

6. Liability

  • We are not liable for delays, damages, or losses caused by third-party courier services.

  • We do not accept responsibility for misuse of products once they have been delivered or collected.

7. Customer Information

  • You agree to provide accurate personal and delivery details.

  • We are not responsible for orders delayed or lost due to incorrect information supplied by the customer.

8. Governing Law

  • These terms and conditions are governed by the laws of the Republic of South Africa.